22nd October 2014

Webinar on handling appraiser complaints

Aside from defending yourself against USPAP violations, there is a lot that appraisers and their attorneys often don’t understand about the regulatory/enforcement process and how to achieve the most favorable result.

Editor’s Note: Despite the many challenges appraisers face, there is always help available. See the free webinar offer below.

Complaints: What You Don’t Know Can Hurt You
By Bob Keith, MAA, IFA

Republished from WorkingRe.com

If you’re like me, you’ve probably never chosen to sky dive out of an airplane or bungee jump off a bridge. But if you had to jump out of an airplane or off a bridge, you’d probably choose to be with an expert right? Sometimes we don’t get a choice.

Sometimes we are forced into unfamiliar and dangerous territory. In these instances, what you don’t know can hurt you and that’s when it’s good to have an expert along.

Imagine you are forced to participate in defending yourself against a complaint that is being investigated by your state appraiser licensing board. You didn’t choose to participate in the process; you don’t really know anything about it and refusing to participate is not an option! In this event, what you don’t know can and probably will hurt you!

Aside from defending yourself against USPAP violations, there is a lot that appraisers and their attorneys often don’t understand about the regulatory/enforcement process and how to achieve the most favorable result.

I was a practicing appraiser for over two decades before becoming an AQB-Certified USPAP Instructor and subsequently the Executive Director of the Oregon Certification and Licensure Board. I served in that position for more than a dozen years and in that capacity I had Board-delegated authority to investigate complaints, determine USPAP violations, negotiate settlement terms with appraisers or their attorneys, and if necessary, pursue disciplinary actions through administrative hearings. I have been involved with hundreds of cases that were brought against appraisers.

Since my departure from the Oregon Board’s staff, I have counseled many appraisers across the country who were responding to complaints from their state appraiser licensing boards. My advice to them often involves not only USPAP compliance, but many times I am able to give advice of a different nature. …continue reading the rest of this post: Webinar on handling appraiser complaints

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